IS IT POSSIBLE TO TRACK THE STATUS OF MY ORDER?
Yes, we have an online tracking system. As soon as we have your tracking number ready, you will receive it by email and you can track yourlittlesecret.shop parcel
We reserve the right to make amendments on shipping costs of air freight if its exceeds sizes and weight accepted by our couriers.
WHICH CARRIER DO YOU USE TO SHIP MY ORDER?
Depending on the size of the order and shipping country we use DHL, DPD or GLS. Ourlittlesecret.shop team will always try to use the best one available for your order to arrive quickly, efficiently and discreetly to your chosen address.
WHEN WILL MY ORDER BE SHIPPED?
Ourlittlesecret.shop aims to ship all your orders on the same day as you have ordered. To be able to ship them on the same day, orders have to be made before 3pm GMT+1 time. All orders usually ship within 24 hours.
WHAT IS THE DELIVERY TIME?
We expect orders to be delivered between 24 to 72 hours. Unfortunately in some cases, due to size or shipping country, delivery can take up to 15 working days.
IS THERE A MINIMUM ORDER REQUIREMENT?
No, We do not require a minimum order amount.
Due to the Covid-19 pandemic and extra measures we and our couriers have put in place to protect the health and well-being of our teams, it may take up to 10 working days for your order to be delivered.
Due to current rules for shipping and items sent to the United Kingdom, delays can be expected and disclosure to customs may be needed for the items you have ordered from ourlittlesecret.shop to be cleared for delivery.
We provide all the details on our invoices for our customers to be able to comply with the new brexit rules and disclose all the information needed and are not responsible for delays and non delivery of products ordered on our website due to customs.